control room: 085 - 06 53 116

Privacy policy

1 INTRODUCTION

1.1. FRIS Nederland B.V. provides security services to a variety of customers across industries and customer segments. Collects, stores and provides information in the context of its activities FRIS Nederland B.V. sometimes personal data or processes it in another way.

1.2. We, at FRIS Nederland B.V., strive to ensure the privacy and security of personal data in accordance with applicable data protection laws. This Privacy Statement gives you general information about how FRIS Nederland B.V. handles personal data. The Privacy Statement also describes your rights and how you can exercise them FRIS Nederland B.V. can exercise.

1.3. This Privacy Statement may be amended from time to time. You can always view the latest version via this web page: www.frisnetherlands.nl/privacy.

1.4. If you have other questions or requests regarding the processing of your personal data, you can contact; FRIS Nederland B.V. Attn. Data Protection,
Westervoortsedijk 73 6827 AV Arnhem.

2. GENERAL DATA PROTECTION PRINCIPLES THAT WE OBSERVE

2.1. FRIS Nederland B.V. respects and attaches great importance to the privacy and protection of your personal data. “Personal data” means any information relating to an identified or identifiable natural person (the “data subject”).
2.2. In the context of our activities FRIS Nederland B.V. strive to ensure at all times that personal data:

  • processed in a lawful, fair and transparent manner ('lawfulness, fairness and transparency');
  • collected for specified, explicit and legitimate purposes and not further processed in a manner incompatible with those purposes ('purpose limitation');
  • are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed ('minimal data processing');
  • are correct and, where necessary, corrected or updated (“accuracy”);
  • be kept in a form that allows data subjects to be identified for no longer than is necessary for the purposes for which the personal data are processed ('storage limitation');
  • are processed in such a way that adequate security is guaranteed, and that they are protected, among other things, against unauthorized or unlawful processing and against accidental loss, destruction or damage by taking appropriate technical or organizational measures ("integrity and confidentiality") .

2.3. Your personal data will only be processed for specified legitimate purposes (see Article 5 below, 'Purposes of processing: why do we process your personal data') and where justified by a valid legal basis (see Article 6 below, 'Legal basis for the processing of your personal data' ).

3. WHICH CATEGORIES OF DATA DO WE PROCESS?

3.1. It could be that FRIS Nederland B.V. collect or otherwise process the following personal data:

  • your name;
  • your address, email, telephone number or other contact details;
  • information about the use you make of our products or services.

3.2. If you apply for a vacancy at FRIS Nederland B.V., you may also be asked to provide us with the following information:

  • CV, covering letter and references;
  • date of birth and/or identification number;
  • your photo.

3.3. Depending on the product or service you are interested in, we may process the following personal data:

  • bank details;
  • insurance, financial, credit or bankruptcy history;
  • personal characteristics (such as gender, date of birth and place of birth);
  • government and other official identification numbers, subject to applicable laws and regulations (such as citizen service number (BSN), tax number or other identification number issued by the government, financial data and account data (such as account number, credit history, credit data and other financial data);
  • voicemail recordings;
  • photos of events;
  • information that enables us to provide our products and/or services;
  • marketing preferences, marketing activities and customer feedback;
  • data about online activities (such as data about your use of the BHD Nederland B.V. website);
  • further sources, from publicly available information sources, from credit rating agencies.

4. HOW DO WE COLLECT YOUR PERSONAL DATA?

4.1. When delivering our products or services to you, we may collect or receive your data through various channels:

  • via written forms;
  • via FRIS Nederland B.V..nl, online forms;
  • via FRIS Nederland B.V. campaign websites, online forms;
  • via telephone contact;
  • in person-to-person contacts;
  • via your alarm and/or video alarm detectors that are connected to our systems.

4.2. We may receive your personal data directly from you, from a business partner or from publicly available data. FRIS Nederland B.V. will only provide or receive personal data from third parties in accordance with applicable data protection law. For more information about this, please refer to article 7 “To whom may we provide your personal data?”.

5. PROCESSING PURPOSES: WHY DO WE PROCESS YOUR PERSONAL DATA?

5.1. The collection and processing of the above types of personal data is necessary for us to achieve specified legitimate purposes in the performance of our business activities. We process your personal data in particular for the following purposes:

  • provision of our security services and products;
  • improving our services and products;
  • customer administration, for example to respond to customer requests or questions, customer satisfaction surveys or the handling of complaints about a particular product or service;
  • for supplier administration;
  • for administration and management of personnel and intermediaries;
  • for the management of commercial relationships with third parties;
  • for administrative purposes within the FRIS Nederland BV;
  • for backup or archival purposes;
  • with regard to our legal duties towards the government or in the context of legal proceedings;
  • for statistical research or market research;
  • for (direct) marketing purposes;
  • to combat fraud and customer breaches;
  • for dispute resolution;
  • to protect society, your own sector or organization;
  • for account management;
  • for credit acceptance and management thereof;
  • for an overview of customers;
  • for the management of personal insurance.

5.2. FRIS Nederland B.V. strives not to (further) process your personal data in a manner that is incompatible with the above-mentioned purposes.

6. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

6.1. FRIS Nederland B.V. aims to process your personal data lawfully, i.e. on the valid legal basis, as set out below.

6.2. In particular, your personal data will be processed if necessary for the performance of the contract between you and us, or to take steps at your request prior to concluding a contract.

6.3. Your personal data may be processed based on your consent. In that case, we will always ensure that we have your free, specific, informed and unambiguous consent.

6.4. Your personal data is processed on the basis of the legitimate interests pursued by us for, for example, administrative purposes, or for research or development purposes. For example, when processing your personal data for communicating with you, improving the quality of our products and/or services, providing marketing information to you (including direct marketing), for personnel and payroll administration, the development and implementation of HR strategies and management of our business operations and IT infrastructure. Depending on the specific processing, the legitimate interests of FRIS Nederland B.V. generally consist of (i) the pursuit of our business and commercial purposes; (ii) the protection of our businesses, shareholders, employees and customers; (iii) the improvement or further development of our products and/or services and our business activities in general; (iv) compliance with legal and regulatory obligations, standards, guidelines and codes of conduct and/or (v) maintaining and improving our market position.

6.5. Your personal data may be processed because it is necessary to comply with a legal obligation to which we are subject.

6.6. Your personal data is processed because it is necessary to protect someone's vital interests (e.g. in the event of accidents or incidents) or because it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us has been assigned.

7. TO WHOM MAY WE PROVIDE YOUR DATA?

7.1. FRIS Nederland B.V. may provide your personal information to another entity within the FRIS Nederland B.V. , our agents, representatives or other intermediaries to achieve any of the above purposes (see Article 5 above, 'Processing purposes: why we process your personal data').

7.2. Other recipients of your personal data may also be our service providers or business partners, such as:

  • IT service providers;
  • insurance companies;
  • business partners;
  • claims managers;
  • other services provided by third parties that help us carry out our business activities;
  • Indian FRIS Nederland B.V. sells a business unit or assets, this may be the case FRIS Nederland B.V. provide your personal data to a potential buyer of this business unit or assets;
  • Indian FRIS Nederland B.V. or a significant portion of the assets of FRIS Nederland B.V. are acquired by a third party, your personal data may be provided to this third party.

7.3. In certain specific cases, we may also provide your personal data to the government, public authorities, legal authorities, supervisory authorities and enforcement authorities, when we are forced to do so.

7.4. FRIS Nederland B.V. will only provide your personal data to parties that provide sufficient guarantees for the protection of your data and the realization of your rights as a data subject (see Article 10 below, 'What are your rights as a data subject?').

8. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

8.1. FRIS Nederland B.V. undertakes to comply with the storage limitation principle. In this context, we will not store your personal data for longer than necessary for the execution of our contract and/or to achieve one of the above-mentioned purposes (see article 5 above,
'Processing purposes: why do we process your personal data'). FRIS Nederland B.V. may also be required by law to store your personal data for a minimum period of time to comply with legal requirements.

8.2. We will regularly check whether personal data that no longer serves a purpose can be deleted or otherwise anonymized.

9. WHAT ARE YOUR RIGHTS AS A DATA PARTY?

9.1. FRIS Nederland B.V. will do its utmost to respect and realize your rights as a data subject, as listed below.

9.2. Your rights as a data subject consist of:

  • The right of access: you may request access to your personal data at any time. Upon request, we will provide you with a copy of the personal data that we process about you. For further copies we charge a reasonable fee based on administrative costs. If you submit your request electronically and do not request any other arrangement, the information will be provided in a commonly used electronic format.
  • The right to rectification: You have the right to request the rectification or completion of inaccurate or incomplete personal data relating to you.

9.3 The right to be forgotten: you may request us to Delete (part of) your personal data in the following situations:

  • when the processing was based on your consent and you have decided to withdraw this consent;
  • when your data is no longer necessary to achieve the purposes for which it was collected or otherwise processed;
  • when you have objected to the processing of your data for direct marketing purposes;
  • where you have objected to the processing of your data (see 'right to object' below) and after verification it appears that your rights, freedoms or personal interests outweigh our legitimate interests;
  • when your personal data has been processed unlawfully (e.g. because your consent was not validly obtained); when your personal data must be erased to comply with a legal obligation FRIS Nederland B.V. peace.

9.4. The right to object: you may object at any time to the processing of (part of) your personal data if it is used for direct marketing purposes. You may also object to the processing of your personal data if this processing is based on our legitimate interests. In the latter case, we will no longer process your personal data unless we have compelling legitimate grounds to do so or because this processing is necessary for the establishment, exercise or defense of legal claims.

9.5. The right to restrict processing: you may in any case request us to restrict the processing of your personal data in the following situations:

  • when you dispute the accuracy of your data;
  • when the processing appears to be unlawful;
  • when we no longer need your personal data for the purposes of the processing;
  • or pending the answer to the question whether our legitimate interests outweigh yours in the context of an objection.

9.6. If you exercise your right to restriction of processing, we may process your data with your consent, with the exception of its storage.

9.7. The right to data portability: upon request, in certain cases you have the right to obtain your personal data in a structured, commonly used and machine format
readable form, to transfer this data to another entity. If technically possible, you may request that we transfer your personal data directly to this other entity.

9.8. Your right to portability should not affect the rights and freedoms of others.

9.9. The right to withdraw your consent: if the processing is based on your consent, you are free to withdraw your consent at any time.

9.10. If you contact us to exercise the above rights, please attach a copy of your identity card or passport so that we can check whether this request is indeed from you.

9.11. If you have any issues regarding your personal data or other privacy concerns, you can also file a complaint with the Dutch Data Protection Authority.

10. HOW DO WE ENSURE THE PROTECTION OF YOUR PERSONAL DATA?

10.1. FRIS Nederland B.V. attaches great importance to the protection of your data. We, at FRIS Nederland B.V., takes all administrative, technical and organizational measures to ensure the protection and confidentiality of your personal data and to protect your personal data against access, loss, misuse, disclosure, modification or destruction, whether accidental or unlawful.

10.2. Prior to providing your personal data to a third party / processor, we will always ensure that this third party / processor offers an adequate level of security.

11. How do we protect your data?

We have taken appropriate security measures to protect your data. We have recorded this in our security policy. Below you will find some examples.
a. We take extra measures for special or sensitive data. This is, for example, the case with your security services that you purchase from us. We will then provide additional safeguards to protect your data. For example, by not sending your file or messages about your file via e-mail, but via an extra secure connection.
b. We regularly test, assess and evaluate whether the technical and organizational security measures are appropriate. If it appears that additional measures are necessary, we will strive to take these measures as soon as possible.
c. Our server is located in the Netherlands and is not accessible to third parties.
d. We do not have normal waste bins for throwing away paper, but we have paper safely destroyed by a shredder.
e. We have strict access rights. Only those who need information based on their position have access to the data.
f. We only use suppliers who protect data in the same way as we do. We have made good agreements with them about security.

We process your personal data on our own server in an extra secure environment in Arnhem. We do not use suppliers or other companies that process your personal data.

12. What can you do if you have a complaint?

If you have a complaint, you can always contact us or our Data Protection Officer (FG) by post and/or by email. Our FG will then investigate your complaint and look for a solution where possible. Apart from the above rights, you always have the right to file a complaint with the Dutch Data Protection Authority. Below you will find the contact details:

PO Box
Personal Data Authority
P.O. Box 93374
2509 AJ THE HAGUE
Telephone number (you pay the usual telephone costs)
0900 - 2001 201
Available from Monday to Friday from 9.00:12.00 AM to 14.00:17.00 PM and from XNUMX:XNUMX PM to XNUMX:XNUMX PM.

Visiting address (by appointment only)
Personal Data Authority
Bezuidenhoutseweg 30
2594 AV The Hague
Website www.autoriteitpersoonsgegevens.nl

13. If you want to become a customer

If you request a service from us, you provide us with all kinds of personal data. We need this information to assess your application. If no service is provided, we will delete this data one year after the quotation period ends. In that year we only use this data for statistical research, with which we improve our products and the application process.

13.1. If you are a customer
As long as you have services (services) with us, we store the personal data we need to perform your services.

13.2. If you are no longer a customer
After termination of a (agreement) service, we retain your personal data for another 6 months.

14. Financial administration

We must keep data from the financial administration that is important for the tax authorities for at least seven years. These are, for example, invoice/VAT data showing which services we have invoiced to you and how much tax we have paid.

15. If you work for us

If you join us, we will store all kinds of information about you in our administration. For example:

  • Your name, contact details and date of birth;
  • Your Citizen Service Number (BSN);
  • Email and mobile phone details (number);
  • Emergency alert addresses for your partner (mobile number or landline);
  • Amount of your salary;
  • Wage tax statements and copies of IDs, diplomas;
  • Your bank account number;
  • VOG and application screening (special police laws);
  • Clothing sizes for your uniform;
  • Your job job description;
  • Other financial agreements in accordance with company agreements and/or collective labor agreements;
  • Reports of performance reviews;
  • Sick leave.

16. There are several reasons why we may or must process your personal data:

Because we need your data to execute your employment contract. 'Execution of the agreement' includes, among other things:

  • maintaining personnel and payroll administration, so that we can, for example, pay your salary;
  • implementing an absenteeism and reintegration policy, so that we can, for example, provide you with proper guidance if you are ill and help you return to work as quickly as possible;
  • testing whether our employees are competent and reliable.

This applies not only to employment contracts, but also to temporary employment contracts, secondment agreements or agreements with a supplier.
Because the law requires us to record your data. This concerns, for example, the obligations we have to:

  • to pay payroll tax;
  • to determine the identity of our employees and to pass this information on to an authority that is authorized to request it;
  • to maintain administration that makes it clear how we stand financially. For example, our administration must clearly show how much salary and holiday pay we still have to pay out and whether we have enough financial reserves for this.

Because we have an interest that justifies processing your data. It is important to us that we conduct our business activities in a controlled and honest manner. For us, this means, among other things, that we pursue a sound personnel policy and that our employees meet all professional competence requirements. If it is necessary to process personal data, we may do so. Another example is the security of our company. To secure our business premises, for example, we store data about who is present and absent.

Because you have given us permission to process your data. We may also process your personal data for a specific purpose if you have given us explicit permission to do so.

17. When you visit our website

If you visit our website https://www.frisWhen you visit nederland.nl, we keep track of your general visiting data. What exactly we track depends on the settings of your browser. Does your browser send your IP address, or information about your device, operating system or the time you visited our website? We then use that data, for example, to track the number of visitors to our website. We can also see how a page is visited and where visitors stop reading and leave the website. With this information we can make our website more user-friendly. We can see how often and when our website is visited. But we don't see who the visitors are. All data is made anonymous as much as possible and we do not store it longer than necessary. We do not keep any data about your surfing behavior elsewhere on the internet and we do not provide information to others with the aim of making you a personal offer.

18. What is a cookie?

We use cookies on our website. A cookie is a small text file that we place on your computer, tablet or smartphone during your visit to this website. This text file stores information, for example which pages you visit on our website and which pages you click through. Our website recognizes this information on your next visit. Some cookies are necessary, because otherwise the website would not function. There are also cookies that are useful for the visitor. For example, because they remember which language you want to read the website in, or because they keep you logged in.

19. Which cookies do we place and for what purpose?

a. Cookies that do not require consent
We place some functional cookies and analysis cookies on our website:

  • Functional cookies are cookies that are necessary, for example, to log in.
  • We use analysis cookies to analyze your visit to our website.

Below you can read which cookies these are, for what purposes we place them and how long they are stored.

Functional cookies
We use a cookie to enable functional aspects of the website during a site visit. This information is anonymous and does not contain any personal data. This cookie is deleted after closing the internet browser.

Analysis cookies
We use Google Analytics and our own analysis to measure visits to the website. For example, to know what types of devices visitors use most, so that we can adjust our website accordingly. We have set up Google Analytics in accordance with the 'Manual for privacy-friendly settings for Google Analytics' from the Dutch Data Protection Authority. You can also find more information about Google Analytics in the Google Analytics Privacy Statement.
We test what works well on our website. What is clear to our visitors and what is not. To ensure that you do not always see a different version of our website during your visit to our website, we place a cookie. If you would like more information about this technique, visit the page about A/B testing on Wikipedia, for example. We delete this cookie after the duration of the test. That is a maximum of 1 year.

b. Cookies for which we ask your permission
We do not use cookies from other companies. These are cookies where data also goes to a company other than ours.

c. How do you change your cookie setting?
You can change the cookie settings via your browser. Most browsers can be set so that you no longer accept cookies or that you are notified when you receive a cookie from a website. Consult the help function of your browser.

d. How do you delete cookies?
You can find out how to delete cookies from your computer in the help function of your browser.

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